FAQs | Swan & Edgar

FAQs

For all queries please email us on info@swanandedgar.london or complete our contact form: https://swanandedgar.london/contact-information

To view our shipping times and prices, please enter your address on the checkout page.

For international deliveries we use DHL. If they can ship to you, then so can we!

Once your order is dispatched you will receive a confirmation email with tracking details. If not, email info@swanandedgar.london with your order reference.

You should receive an email confirmation. Please check spam if not received within 4 hours. If still missing, email info@swanandedgar.london.

All watches come with a 5-year warranty. Register within 28 days: https://swanandedgar.london/apps/product-registration

The model number can be found on your order confirmation or product page. For help, email info@swanandedgar.london.

We offer a free 30-day return service. Learn more here: Return Policy

We cannot accept returns after 30 days unless there is a manufacturing fault. In such cases, we’ll offer a repair or replacement.

We process refunds within 10 working days after receiving the returned item.

If you need to change or cancel your order, please contact us immediately at info@swanandedgar.london.

Yes, if unused and in good condition within 30 days. Start here: Return Policy

If you don’t have a spring bar removal tool, visit your local watch repair shop for assistance.

Swan & Edgar is a London-based, family-run watch brand celebrating 150 years of British craftsmanship. Learn more: Our Story